Q1: How can I make payments? A:When order is confirmed, we will send you proforma invoice, and the payment can be sent through bank to bank or through alibaba's trade assurance, or some other fast in time transfer, like, western union, money gram, paypal. Then we will start the production immedialy when receive your bank receipt. Q2: Can I get a sample before making a big order? A: Yes, sample is free all the time. When you need your own-OEM design sample, then just need your design's mold cost. Q3: How many days do your designers need for the artwork? A: Normally 1-3 days, we will start on after your confirmation. Q4: What do you need for my artwork? A: We need any of your logo, design, draft, or pictures in the format of JPEG, JPG, CDR, AI OR PDF. Q5: What guarantee do I have that assures me I will get my order? A: We have joined trade assurance and we are dedicate to building strong and long-term relationship with our custoers with high-quality products. Q6:When I reorder my Medals and Trophies, do I need to pay the mold fee / set up fee again? - No, we'll help to keep your mold for 3 years, during this time, you can reorder your product without mold cost. Contact us freely if anything we can help!